1. Introductory Provisions
- The company Léčivý úklid s.r.o., ID No.: 24492612, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 442096, with its registered office at č. ev. 20, 252 10 Líšnice (hereinafter the “Provider”), operates an online portal available at [https://app.lecivyuklid.cz/] (hereinafter the “Portal” or “Website”), through which it provides its services to users (hereinafter the “User”).
- The services provided by the Provider on the Portal consist of granting access to an intelligent system (AI chatbot) specialized in home organization, decluttering, systematization of belongings, and creating a functional, harmonious, sustainable, and personally comforting living space. The chatbot is based on a knowledge database derived from the concept of Léčivý úklid® (a holistic approach by author Michaela Mrázková) and her professional practice, combining elements of minimalism, sustainable lifestyle, and practical home-organization methods.
- Access to this AI chatbot enables the User to obtain information and recommendations related to reducing and organizing belongings, suggestions and specific steps for reorganizing home spaces to increase functionality, aesthetics, and comfort, answers to User questions through interactive communication (chat conversation), and support in building lasting habits for maintaining a tidy and harmonious environment (hereinafter the “Services”).
- Legal Notice: The Services provided through the AI chatbot are informational and advisory in nature and do not replace professional consulting, therapeutic, or medical services. The Provider is not liable for individual results achieved by the User nor for any damage arising from the application of the provided recommendations.
- Definition of Legal Scope of the Service. The Provider expressly states that the Service and all information and recommendations provided through the AI chatbot are based on data and analyses in accordance with the legal system of the Czech Republic. The Service is not intended to provide advice or information in accordance with the laws of other countries. The Provider provides no guarantees or assurances that the Service is suitable, accurate, or compliant with the laws of any other state. The User acknowledges and agrees that they use the Service at their own risk and are fully responsible for ensuring that the use of the Service, especially when applied abroad, complies with all local legal regulations.
- These Terms and Conditions (hereinafter “Terms” or “VOP”) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contractual parties arising in connection with or based on the framework agreement (Framework Agreement) and/or agreements (Agreements on the provision of digital content) concluded under these Terms between the User and the Provider through the Portal when using the Services.
- Rights and obligations not governed by these Terms are subject to the relevant provisions of the Civil Code and other applicable legal regulations or the provisions of the Agreement concluded between the Provider and the User under these Terms (hereinafter the “Agreement”). The provisions contained in the Agreement take precedence over these Terms.
- These Terms form an integral part of every Agreement concluded between the Provider and the User. Agreements are concluded in the Czech language and are stored by the Provider in electronic form for the legally required period.
- The Provider is entitled to unilaterally amend or supplement the wording of these Terms, particularly due to changes in legal regulations, technical development, expansion or modification of Portal functionalities or Services, or other operational reasons. The Provider will inform the User of the intended change at least thirty (30) days before the new version of the Terms becomes effective, via a notification in the User Account and/or by sending information to the User’s email address provided during registration. If the User disagrees with the change, they are entitled to terminate the Framework Agreement effective on the date the new version of the Terms becomes effective.
- Personal Data Protection. The Provider processes Users’ personal data in accordance with the GDPR. Detailed information on personal data processing, scope, and User rights is provided in a separate document, the Privacy Policy, available on the Portal at [https://www.lecivyuklid.cz/ai-gdpr/].
2. Provided Services
2.1 Provision of Services
Services are provided through the AI chatbot available on the Provider’s website [https://app.lecivyuklid.cz/], enabling interactive communication with the User in the field of home organization, decluttering, and creating a harmonious and functional space supporting personal comfort and activity, in accordance with the concept of Léčivý úklid® and the professional practice of Michaela Mrázková.
2.2 Updates and Changes to Services
The Provider may change the scope, structure, or technical parameters of the Services at any time, perform updates, maintenance, or expand functionalities without breaching the Agreement. These changes do not affect already concluded Agreements, except for changes under Article 1.6 of these Terms.
2.3 Free and Paid Services
Services may be provided either free of charge in a limited number of queries under Article 3.3 of these Terms or for a fee through purchased query packages under Article 3.
2.4 Legal Notice and AI Interaction
The User acknowledges that the Services include interaction with an AI chatbot that generates responses and recommendations based on a pre-trained knowledge database derived from the concept of Léčivý úklid® and the professional practice of Michaela Mrázková. The provided information and recommendations are informational and advisory in nature and do not replace professional, therapeutic, or medical consultation. The User acknowledges that AI responses are automatically generated, their accuracy or suitability for a specific situation is not guaranteed, and the Provider is not liable for damage caused by inappropriate use of such information. By using the AI chatbot, the User accepts the risks associated with automatically generated information and confirms that the Services are provided solely for informational and orientation purposes.
3. User Account and Contractual Relationship
3.1 User Registration and Framework Agreement
A User may be any natural person over 18 years of age. To use the Services, a User Account must be created via the registration form on the Website. Registration may be completed using an email address and password or by linking a Google account. The User must provide truthful, accurate, and complete information and keep it updated.
By submitting the registration form, the User makes an offer to conclude a Framework Agreement for the use of the Services, the subject of which is the creation of a User Account and free use of part of the Services under Article 3.3 of these Terms. The Framework Agreement is concluded upon confirmation of registration by the Provider (displaying a confirmation screen or sending a confirmation email).
By registering, the User confirms that they have read, understood, and agree to these Terms via a checkbox. The Provider sends the User a registration confirmation and the text of these Terms or a download link on a durable medium (email), fulfilling the requirement under Section 1824(1) of the Civil Code.
Since the Framework Agreement concerns the provision of digital content not supplied on a tangible medium, the User expressly agrees to the immediate commencement of performance and acknowledges that this consent waives their right to withdraw from the Framework Agreement under Section 1837(l) of the Civil Code.
Territorial Targeting and EU Law. The Provider’s Services are targeted at Users residing and operating within the Czech Republic. All communication, marketing, and transactions are conducted in Czech and in CZK. Under the EU Geo-blocking Regulation, the Provider must allow access to Users from other EU member states; however, such Users are not entitled to any modification of the Service or its content to comply with their domestic legal system. Users from other EU or third countries agree that these Terms and Czech law apply to them.
3.2 Account Management and Security
- The User must keep login credentials confidential and must not share them with third parties.
- The User is fully responsible for all actions performed through their account.
- The Provider is not liable for loss, misuse, or unauthorized use of login credentials by third parties.
- The Provider may delete a User Account if unused for more than twelve (12) months or if the User seriously breaches obligations under the Agreement or these Terms.
- Each natural person may have only one User Account. Creating multiple accounts or sharing an account is prohibited and considered a serious breach.
Change of Contact Email. The User may request a change of their registered email address through the technical procedures in the User Account (“Profile Settings”). The change must be verified and is valid for all future communication.
3.3 Access to Services and Free Queries
Upon concluding the Framework Agreement, the User is entitled to twenty (20) free queries submitted through the AI chatbot. These queries are for one-time use and cannot be transferred, exchanged, or renewed after consumption. The Provider may change, expand, or limit the free scope of Services.
3.4 Query System and Consumption Principles
After using the free queries, the User may continue using the Services by purchasing a query package.
A query package constitutes a paid Agreement for the provision of digital content under Sections 2389a et seq. of the Civil Code.
A “query” means one (1) submission of a text input (Prompt) by the User to the chatbot interface, regardless of length, complexity, or number of questions. Each submitted Prompt counts as one (1) query.
The Provider may limit the length or complexity of Prompts for technical reasons.
A query package is valid for twelve (12) months unless stated otherwise. Unused queries expire without compensation.
After all queries are consumed or the package expires, the User cannot submit new queries but retains access to their account and history of past queries and responses.
Multiple packages may be active simultaneously; queries accumulate. Queries are consumed from the package with the nearest expiration date.
3.5 Purchase of Query Packages
The User may select and order a query package after logging into their User Account. Package offerings, prices, and conditions are clearly listed on the Website.
The User’s registered email address is automatically used as the identifier for the Agreement and for invoicing. It cannot be changed during the order process.
Payment is made electronically via Stripe Inc. or another payment provider.
By clicking “Order and Pay,” the User makes an offer to conclude the Agreement. The Agreement is concluded upon payment confirmation, and the package is credited to the User Account.
The Service is considered delivered when the queries are credited.
Query packages are digital content intended for immediate use. After crediting, they cannot be refunded, transferred, or exchanged unless required by law.
The User expressly agrees to immediate delivery and acknowledges that this waives their right to withdraw under Section 1837(l) of the Civil Code.
The Provider may modify package offerings, quantities, or prices at any time.
3.6 Unused Queries Upon Termination
If the User terminates the Framework Agreement due to disagreement with amended Terms under Article 1.6, they may use their queries until the termination date. After that date, unused queries expire without compensation.
Upon termination of the Framework Agreement, access to the User Account ends and all unused queries expire without refund.
4. Availability and Liability
The Provider does not guarantee uninterrupted availability of the Portal or Services. Short outages may occur due to maintenance, updates, or technical adjustments.
The Provider is not liable for damages related to interruptions or limitations of availability, including lost profit, lost business opportunities, data loss, indirect or consequential damages, except for damage caused intentionally or by gross negligence.
Liability is limited to the amount actually paid by the User for the Service associated with the damage.
5. Force Majeure
The Provider is not liable for delays, interruptions, or failure to fulfill obligations caused by events beyond reasonable control (force majeure), such as natural disasters, war, terrorist attacks, cyberattacks, global internet outages, or unpredictable changes in third-party conditions essential for the Service.
6. Payment Terms and Invoicing
Prices are listed in CZK and include VAT.
Payment is made exclusively in advance by purchasing a query package.
Query packages constitute a single-purpose voucher under Section 21(3)(i) of the VAT Act; VAT is paid upon purchase.
Electronic invoices are issued and stored for 10 years.
The Provider is a VAT payer.
Discounts cannot be combined unless expressly stated.
7. Intellectual Property Rights
7.1 Provider’s Intellectual Property
The AI chatbot, software solution, algorithms, technical processing, user interface, database, and related documentation constitute copyrighted works under Act No. 121/2000 Coll., the Copyright Act.
7.2 No Rights Granted
Nothing in these Terms or any Agreement grants the User any license, sublicense, or rights to the chatbot software, source code, datasets, databases, or other protected components.
7.3 Software Use Restrictions
The User may use the chatbot only through the Portal interface and in accordance with its purpose. The User may not:
- reproduce, download, install, decompile, disassemble, modify, translate, or otherwise interfere with the software,
- bypass technical protection measures,
- integrate the chatbot or its components into other software or systems,
- provide access to third parties outside the scope of these Terms.
7.4 High-Risk Use Prohibition
The User must not use generated Content for high-risk purposes (e.g., critical infrastructure, healthcare, employee recruitment) and must verify correctness, accuracy, and legal compliance, especially under the EU AI Act.
7.5 Use of User Inputs
By submitting a Prompt, the User agrees that the Provider may store and use it solely for operating the Service, ensuring functionality, maintenance, and error analysis, in accordance with the Privacy Policy.
Prompts are not used for training or fine-tuning AI models.
7.6 License to Generated Content
Generated text outputs (“Content”) may be protected by copyright.
The Provider grants the User a non-exclusive, non-transferable, unlimited license for personal, non-commercial use.
The license is free for free queries; for paid queries, the license fee is included in the package price.
7.7 License Restrictions
The User may not, without prior written consent:
- reproduce, distribute, or publicly share the Content,
- modify, translate, change format, or combine it with other content,
- provide Content to third parties, grant sublicenses, or transfer the license,
- use Content for commercial purposes, including publication or integration into products or services for sale.
7.8 Trademarks and Industrial Rights
No rights to trademarks, trade names, domain names, designs, or industrial rights of the Provider or third parties are granted.
7.9 Breach of IP Rights
Any breach is considered a serious violation and entitles the Provider to immediately terminate the User Account and seek compensation, including reputational damage and lost profit.
8. Termination and Withdrawal
8.1 Termination of Agreement
The Agreement for digital content terminates upon consumption or expiration of queries or upon termination of the Framework Agreement.
The Framework Agreement terminates by:
- deletion of the User Account,
- termination by either party,
- withdrawal under Articles 6.3 or 6.4.
Upon termination, access to the User Account ends and unused queries expire without compensation.
8.2 Termination by User
The User may terminate the Framework Agreement at any time without reason by written notice or email to michaela@lecivyuklid.cz. Termination is effective after 30 days.
If the User disagrees with amended Terms, they may terminate the Agreement effective on the date the new Terms take effect.
The Provider may terminate only for serious reasons or may terminate without reason if permanently discontinuing the Service, with 60 days’ notice.
8.3 Withdrawal by Consumer
Under Section 1837(l) of the Civil Code, the User has no right to withdraw once digital content has been delivered with their prior express consent.
8.4 Withdrawal Due to Defective Performance or Delay
The User may withdraw if:
- the Provider fails to credit purchased queries within 48 hours,
- defects are not remedied,
- defects recur,
- there is a material breach under Section 2389m.
The User is entitled to a refund of the proportional price for unused queries within 14 days.
8.5 Form and Effectiveness
Withdrawal or termination must be made in writing or by email. The Provider confirms receipt within 48 hours.
9. Liability for Defects, Complaints, and User Cooperation
9.1 Quality and Defects
The Provider ensures the Service:
- matches the description and functionality,
- is suitable for typical digital content use,
- is available 24/7 except for outages,
- is maintained and updated.
Subjective dissatisfaction with AI responses is not considered a defect.
9.2 Warranty
No contractual quality warranty is provided.
9.3 Rights from Defective Performance
The User may claim defects at any time during the validity of the query package.
Primary remedy: defect removal (new response, technical fix, or return of used query).
If removal is impossible, unreasonable, or defects persist, or if there is a material breach, the User may request a discount or withdraw.
9.4 Complaint Procedure
Complaints may be submitted:
- by email,
- via the User Account form,
- in writing to the Provider’s address.
The Provider issues confirmation and resolves complaints within 30 days unless agreed otherwise.
9.5 User Cooperation
The User must provide:
- description of the defect,
- screenshot if applicable,
- circumstances of occurrence,
- cooperation necessary to verify functionality.
Refusal may exclude Provider liability.
9.6 Refunds
Upon recognized complaint, the Provider will:
- return used queries, or
- refund the proportional price within 14 days.
10. Out-of-Court Dispute Resolution
Consumer disputes may be submitted to:
Czech Trade Inspection Authority (Česká obchodní inspekce) ADR Department Gorazdova 1969/24 120 00 Prague 2 Email: adr@coi.gov.cz Web: adr.coi.gov.cz
The Provider is responsible for technical functionality but does not guarantee suitability of AI-generated outputs.
11. Final Provisions
11.1 Invalidity of Provisions
If any provision is invalid or unenforceable, the remaining provisions remain valid. The invalid provision will be replaced with one closest to the original intent.
11.2 Communication
All communication must be in writing, including email. The User’s email in the User Account is considered the delivery address.
11.3 Binding Nature
These Terms